Sales Support Executive
1 week ago
**Job Profile: Sales Support Executive**:
**Role and Responsibilities**:
**Sales Responsibilities**:
- Product Knowledge Management:
- Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms
- Learn and Sustain knowledge of furniture product classification, key details
**Sales Documentation**:
- Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented.
- Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns).
- Order Maintenance:
- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.
**Order Maintenance**:
- Coordinate with supply chain team to ensure timely and accurate delivery of orders.
- Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates.
**Skills and Competencies**:
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner.
- Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment.
- Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus.
- Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details).
- Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns).
**Qualifications**:
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 0-5 years of experience in sales, customer service
Salary Range:
₹25,000 - ₹30,000 per month, depending on experience.
This role is ideal for individuals looking to start their career in e-commerce sales and customer service, with a focus on growing and supporting a successful furniture business online.
Languages Required: English, Telugu, Kannada & Hindi
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Business development: 1 year (preferred)
- Sales: 1 year (preferred)
Work Location: In person
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