Sme - Help Desk

2 months ago

Pune, India NielsenIQ Full time

Company Description

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

**Job Description**:
**Finance SME- Helpdesk**

**Work Location - PUNE**

**ABOUT POSITION**

Finance SME has special skills, deep knowledge, and expertise in a Finance processes

**RESPONSIBILITIES**

The Finance SME- Helpdesk will be responsible for:

- Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
- Challenge current process and performance practices, proposing and delivering enhancements to process & KPI’s to meet the ongoing requirements of the GBS Leadership Team
- Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact
- Identifying areas where technical solutions would improve business performance.
- Content development (PPT/Word/Excel/One Note).
- Ability to develop eLearning content as per requirement.
- Timely and relevant customer feedback and status update
- Walk customers through problem solving process
- Follow up with SSC employees and customer/controllers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Creates FAQ as part of KMS system

**Qualifications**:
**A LITTLE BIT ABOUT YOU**

The primary role of the Subject Matter Expert is to act as a repository of authoritative information. Each member of the team knows they can go to you for answers and insight

**QUALIFICATIONS**
- Degree in Finance or Accounting and Chartered Accountant designation
- Fluency in English mandatory; second or third regional language preferred
- 7-10 Years of experience in Industry with strong expertise in the domain of Finance and Accounting.
- Prior experience in an outsourced or global shared services environment
- Experience in driving process improvement within a Finance organization
- Must have broad knowledge of US GAAP, with strong technical accounting, process, and controls background
- Experience with ERP systems (preferably SAP) and IT-PC literate
- Strong communication skills, team player, leadership traits

Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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