Quality Associate

3 weeks ago


Mumbai, India Career Choice Solution Full time

Mumbai

Responsibilities
- Mentoring HCs (Health Coach) on patient interaction skills/ presence of mind
- Responsible for reviewing and reporting all AEs
- Responsible for performing sample quality checks for onboarding and follow up call and chat

quality of the HCs
- Responsible for ensuring the internal AE recon trackers are updated with all AEs related to

chats and calls
- Responsible for ensuring the external AE recon trackers are updated with all AEs
- Responsible for monthly reconciliation of AEs
- Responsible for responding to partner quality / patient safety follow up requests
- Responsible for doing a 10% sample check of the review performed by the
- Checking if all transcribers
- Support QM in coordinating for CAPA closures
- Following up with Quality lead for answering CD queries within 3 working days (Also

dependent on NVS’s TAT for replying)
- Experience- 2 - 5 Years- Salary- 2 Lac 50 Thousand To 4 Lac P.A.- Industry- Health Care / Pharmaceuticals / Medical- Qualification- Other Bachelor Degree- Key Skills- Quality Analyst Capacity CalculationAbout Company


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