Customer Service Associate

5 months ago


Bengaluru Karnataka, India Sagility Full time

**Qualification**:Graduates (No Engineering & Tech Graduates, No Master’s Degree)

**Experience**:Fresher/0 - 12 Months

**Shifts & Weekly Offs**:Rotational Night Shifts with 2 days Saturday Sunday Fixed off in a week

**Transport**:Transport both Pick-up as well as Drop facility

**Job title**:Associate

**Location**:Bangalore

**Objective and responsibility**

**Position summary**:
The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

**Roles and Responsibilities**:

- Understand the basic professional standards and established procedures, policies before taking action and making decisions
- Processing claims and handling calls, as per the process guidelines
- Adhering to the service level and understanding Quality & Auditing parameters
- Assume responsibility for work and coordinating efforts
- Meeting assigned productivity goals
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Interpersonal relationship at work with peers, supervisors and should not have any recorded

**Desired skills and abilities**:

- Knowledge on US health care
- Good Oral and Written Communication Skill in English
- Awareness of Telephonic Etiquettes & MS Office suite
- Good Typing Skills & Basic computer Navigation Skills

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8553894993



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