Customer Service Associate
5 months ago
**Qualification**:Graduates (No Engineering & Tech Graduates, No Master’s Degree)
**Experience**:Fresher/0 - 12 Months
**Shifts & Weekly Offs**:Rotational Night Shifts with 2 days Saturday Sunday Fixed off in a week
**Transport**:Transport both Pick-up as well as Drop facility
**Job title**:Associate
**Location**:Bangalore
**Objective and responsibility**
**Position summary**:
The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.
**Roles and Responsibilities**:
- Understand the basic professional standards and established procedures, policies before taking action and making decisions
- Processing claims and handling calls, as per the process guidelines
- Adhering to the service level and understanding Quality & Auditing parameters
- Assume responsibility for work and coordinating efforts
- Meeting assigned productivity goals
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Interpersonal relationship at work with peers, supervisors and should not have any recorded
**Desired skills and abilities**:
- Knowledge on US health care
- Good Oral and Written Communication Skill in English
- Awareness of Telephonic Etiquettes & MS Office suite
- Good Typing Skills & Basic computer Navigation Skills
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 8553894993
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