Customer Service Associate

4 days ago

Bengaluru Karnataka, India IntouchCX Full time

**We are currently Hiring for Customer Service Associate (CSA) Non-Voice**

**Contact HR Richard**

**Phone number 8147091021**

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible
for:
**communications**
Building credibility and trust with the customer by empathizing with their
problem in words
**Proactively understanding their needs and responding promptly to resolve**
**their issue**
the customers individual needs
**Leveraging their experience to provide feedback to the team on how to**
**improve client services**
Driving customer communication during critical events

**Requirements**:
An obligation to deliver exceptional customer service
utmost within their power to solve customer problems
Demonstrate empathy and patience to the customer
Demonstrate enthusiasm to be a self-starter who is excited about learning new
technologies on a daily basis
Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed
Maintain thorough knowledge of systems so that information can be researched
and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process
and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality,
CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

**Critical Skills**

Above average verbal and written communication skills - ability to speak
accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor
responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and
timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends
and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds

**Educational/Work Experience and Requirements**:
Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or equivalent
Experience in the gaming/tech support industry is a plus

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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