Associate, Client Solutions

2 months ago

Gurgaon, India Gerson Lehrman Group Full time

Associates are front-line client service professionals and work closely with our clients - professionals at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day.

Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. The role entails partnering closely with Client Solutions team members from APAC and providing support on APAC-based client projects afterhours.

**This role is for evening/ night shift India Standard Time**

**Specific responsibilities include (but are not limited to)**:

- **Facilitating educational interactions** between GLG experts (Network Members) and our clients, enable our clients to make more informed and confident investment decisions. The Associate is tasked with fulfilling time sensitive research requests by analyzing client requests, building and qualifying primary populations of topic experts, and working with internal partners to develop customized interactions for clients. Most GLG client/expert interactions consist of telephone consultations, but also may consist of in-depth engagements, in-person interaction, survey and tour, etc.
- **Project support and management** of custom solutions for clients, which includes, but not limited to project scoping, project set up, client and expert engagement, vetting and highlighting experts, project follow up, recruitment of new experts, and compliance.
- **Enhancing GLG’s expert network base**: Develop and manage relationships with GLG’s most respected experts who are thought leaders across sectors, as well as recruit new senior executives and leading consultants into the GLG network through research, networking, and direct outreach.
- **Team-wide collaboration**: Work closely with our Asia-Pacific based Client Solutions team, as well as other functional professionals globally to develop customized products and solutions for GLG clients.
- **Compliance**: Navigate complex compliance requirements and operational procedures that differs across a wide pool of clients in daily project management, to protect the integrity of client engagements
- 2-4 years of experience, ideally in consulting, financial services, market research, recruiting, other professional services or start-up environment
- Prior experience in B2B client management / servicing, especially international based clients
- Postgraduate / Graduate degree from a top-tier university
- General understanding, awareness and interest in consulting and financial markets
- Demonstrated entrepreneurial/leadership skills.
- Experience interacting with senior executives
- Ability to work effectively independently and/or collaboratively in a team
- Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
- Successful track record of working in a dynamic environment, often accompanied by stringent deadlines

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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