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Client Services Associate

4 months ago

gurgaon, India NIIT Limited Full time
About the company:
NIIT is a leading Skills and Talent Development Corporation that is building a workforce pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.
Link for our LinkedIn page: title: Associate Client Executive
URGENT HIRING
Link to our website - role
SuccessFactors Knowledge
Excellent Written & Verbal communication skills.
Responsibilities:
The role involves providing Training Administration support to client
Assist the customers with the Training Administration issue/E-mail
Provide the customer with resolutions / Training scheduling options
Gather additional information about reported issue
Perform detailed case analysis and document the case in the system and generate ticket
Generate daily / weekly reports for the customer on Microsoft Excel
Perform Training Management activities on the Learning Management Systems.
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.