CRM Administrator

2 weeks ago


Coimbatore Tamil Nadu, India Texila Educare Healthcare and Technology Enterprise Pvt Ltd Full time

**Experience**:3Years to 5Years

**Work Location**: Coimbatore

**Description**:

- Understand customers’ business needs and provide solutions using LeadSquared platform.
- Understand the existing ecosystem of the Customer and devise the best processes to Integrate with existing systems of the customer.
- Work with customers in a consultative approach and suggest the industry best practices for the solution to be implemented.
- Define Project Charter with customer and execute it making the customer live within the agreed timeframe.
- Actively involve with customer and act as a Key Point of Contact for all customer discussions & escalations.
- Should have good documentation skills.
- Regularly publish status to client and internal stakeholders on the project progress.
- Work closely with internal team to ensure better service to customer.
- Work closely with the product development team to share client feedback and for post-implementation reviews.
- Track key metrics and KPIs related to implementation success.
- Participate in group level initiatives, help in defining product roadmap & work on process improvements.
- Review team progress, project health in Project Management tool, and take the corrective measure to mitigate any risks.
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
- Single Point of Contact with LeadSquared in solving all development requirements on time.
- Initiate Lead Squared Payments on time.

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 19/03/2024


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