CRM Co-ordinator

1 month ago


Kavundampalayam Coimbatore Tamil Nadu, India Crystal Tea (India) Pvt. Ltd., Full time

Maintain high standards of overseas customer services at the Front Desk so that customers expectations are consistently exceeded.
- Maintaining good relationship with overseas customers
- Record all customer complaints / issues received and resolved by the front desk
- Coordinate and follow-up with other internal departments
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration
- Understanding Client needs to address their requirements as per the trending Local market
- Developing new ways to meet customers’ needs
- Handled overseas buyers/customers
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
- Prepare MIS and reports on daily basis
- Customer oriented attitude.
- Excellent Communication skills.
- Pleasant and Presentable Personality.
- Ability to handle customer queries.
- Proficient in E-mail communication and MS - Office.
- Preferred Bachelors degree
- 3+ years relevant experience

Preferably FMCG/Tea Industry experience

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Ability to Commute:

- Kavundampalayam, Coimbatore, Tamil Nadu (required)

Ability to Relocate:

- Kavundampalayam, Coimbatore, Tamil Nadu: Relocate before starting work (required)

Work Location: In person


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