CRM Co-ordinator
1 month ago
Maintain high standards of overseas customer services at the Front Desk so that customers expectations are consistently exceeded.
- Maintaining good relationship with overseas customers
- Record all customer complaints / issues received and resolved by the front desk
- Coordinate and follow-up with other internal departments
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration
- Understanding Client needs to address their requirements as per the trending Local market
- Developing new ways to meet customers’ needs
- Handled overseas buyers/customers
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
- Prepare MIS and reports on daily basis
- Customer oriented attitude.
- Excellent Communication skills.
- Pleasant and Presentable Personality.
- Ability to handle customer queries.
- Proficient in E-mail communication and MS - Office.
- Preferred Bachelors degree
- 3+ years relevant experience
Preferably FMCG/Tea Industry experience
**Salary**: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Ability to Commute:
- Kavundampalayam, Coimbatore, Tamil Nadu (required)
Ability to Relocate:
- Kavundampalayam, Coimbatore, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
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