Process Associate

1 week ago

Hanamkonda, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- In this role, you would be providing Level 1 support in Technical/Service desk support._

**_ _**
- Responsibilities_
- _Strong customer service orientation_
- _Demonstrated ability to handle multiple tasks with little to no forewarning._
- _Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events._
- _Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively._
- _Document & add new issues/solutions to Knowledge Management Repository_
- _Utilize professional techniques to retain & delight customers._
- _Provide quality service & resolve concerns efficiently & professionally._
- _Above all, take full ownership of the Incident from Creation to Closure_
- _Excellent communication skills_
- _Should understand below Technical Skills:_

**_ _**
- o Windows & MAC troubleshooting_
- o Active Directory_
- o Basic Networking_
- o Win NT/2000_
- o MS Office 2007, 2010. O365_
- o IE6 & IE8_
- o OS - WinXP, Win7, Win 10, MAC_
- o Outlook 2007, 2010, 2016_
- o PC/Laptop/Handheld/Printers_

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _Bachelor's Degree required._
- Preferred Qualifications/ Skills_
- _Good written and presentation / verbal communication skills_
- _Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Hanamkonda_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 25, 2024, 3:17:58 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

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