Service Assistant

3 weeks ago


Hadapsar Pune Maharashtra, India KASCO INDUSTRIES PVT. LTD Full time

Attending service request calls
- Keeping data of service call requests/service complaint and sharing it to the concerned seniors.
- Scheduling service visits and engineer movement with reservations and accommodation wherever necessary (in consultation with concerned senior).
- Assigning service jobs as instructed by concerned senior.
- Tracking daily engineer movement and work update and providing the updates to the concerned (morning -engineer movement and afternoon work update)
- Preparing cash requisitions for engineer travel, service visit expenses and keeping the record as well as accounts.
- Collecting service reports from service engineer on their arrival
- Reading the report, segregate the details and requirements, discuss the report with seniors concerned for further action on report and ensuring the implementation of action proposed.
- Preparing service visit expense details and checking the expense/accounts and vouchers for account settlement and submission to accounts department.
- Preparation of service and/or spares quotation - generating ERP quotations
- Keeping the record of service/spare’s order, preparation of OA (through ERP system)
- Giving material indent to stores, follow up with stores for material making available
- Organizing proforma invoices, invoices, despatches in liaison with stores & accounts.
- Communication with customer for service attendance, completion, despatches, etc.
- Customer follow up for orders, payments, service status report as well as health of the equipment on serving.
- Preparing AMC schedules, visits, billing with data generation and updates.
- Daily updating of events to superiors concerned.
- Any coordination activity as instructed as and when required, from time to time.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹189,600.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend only

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 21/05/2024


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