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Customer Service Assistant
4 weeks ago
**Urgent Opening for the post of Customer service representative**
Job Location - Pune, ranjangaon
experience - 2 to 6 yrs
**Education and Experience**:
- Bachelors in any Discipline.
- Professional work experience more than 3 years for similar role.
**Essential Duties & Responsibilities**
- Provides customer focused service to assigned accounts.
- Responds to and manage customer orders from order entry to delivery and invoicing.
- Understands and communicate the value of our products and services.
- Understands customers’ products, services, business operations and needs.
- Communicates effectively over the phone and electronically.
- Uses a variety of systems to enter and complete transactions.
- Accomplishes work within set timeframes.
- Key inside contact for specific customer/seller base.
- Process incoming orders, confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91
8291688443
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