Travel Operation Executive
5 months ago
We are urgently hiring for **Senior Operation Executive.**
Job Profile **:Senior Operation Executive (Domestic & International Travel Packages).**
Location **:Karol Bagh, Delhi.**
Position Type **:Full-time.**
Experience **:3 to 4 Years.**
**Key Responsibilities**:
**1. Package Operations Management**:
- Coordinate with various departments to ensure the smooth execution of domestic and international travel packages.
- Oversee the booking processfor accommodations, transportation, tours, and other travel-related services.
- Monitor the progress of bookings and address any operational issues promptly.
**2. Vendor Management**:
- Establish and maintain relationships with hotels, airlines, tour operators, and other vendors.
- Negotiate contracts and rates to ensure competitive pricing and high-quality services.
- Resolve any issues or disputes with vendors in a timely manner.
**3. Customer Service**:
- Provide assistance to customers during their travel experience, including handling inquiries, requests, and emergencies.
- Ensure customersatisfaction by delivering personalized service and addressing any concerns promptly.
- Maintain regular communication with clients to update them on their travel arrangements and address any changes or issues.
**4. Quality Assurance**:
- Conduct quality checks on travel arrangementsto ensure they meet company standards and customer expectations.
- Implement proceduresto improve operational efficiency and customersatisfaction.
- Monitor customer feedback and take corrective actions as needed.
**5. Documentation and Compliance**:
- Ensure all travel documents, including tickets, visas, and insurance, are processed accurately and in a timely manner.
- Stay updated with travel regulations and requirementsfor different destinations.
- Ensure compliance with company policies and industry regulations.
**6. Team Leadership**:
- Supervise and mentor staff, providing guidance and support as needed.
- Conduct training sessions to enhance team skills and knowledge in travel operations.
- Foster a positive and collaborative work environment.
**Qualifications and Skills**:
- Minimum 4 years of experience in travel operations, preferably handling both domestic and international packages.
- Strong knowledge of travel industry processes, including booking systems, reservation management, and vendor negotiations.
- Excellent organizational and multitasking abilities with a keen attention to detail.
- Exceptional communication and interpersonalskills, with the ability to interact effectively with clients and vendors.
- Proficiency in MS Office suite and travel managementsoftware.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
- Visa knowledge is a plus.Familiarity with Amadeus and Galileo booking systems would be advantageous.
Regards,
**Simmi Jha**
**Salary**: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Ability to Commute:
- Delhi, Delhi (required)
Ability to Relocate:
- Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
8700678005
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