Travel Operation Executive

7 months ago

Delhi Delhi, India Vyon International Full time

We are urgently hiring for **Senior Operation Executive.**

Job Profile **:Senior Operation Executive (Domestic & International Travel Packages).**
Location **:Karol Bagh, Delhi.**
Position Type **:Full-time.**
Experience **:3 to 4 Years.**

**Key Responsibilities**:
**1. Package Operations Management**:

- Coordinate with various departments to ensure the smooth execution of domestic and international travel packages.
- Oversee the booking processfor accommodations, transportation, tours, and other travel-related services.
- Monitor the progress of bookings and address any operational issues promptly.

**2. Vendor Management**:

- Establish and maintain relationships with hotels, airlines, tour operators, and other vendors.
- Negotiate contracts and rates to ensure competitive pricing and high-quality services.
- Resolve any issues or disputes with vendors in a timely manner.

**3. Customer Service**:

- Provide assistance to customers during their travel experience, including handling inquiries, requests, and emergencies.
- Ensure customersatisfaction by delivering personalized service and addressing any concerns promptly.
- Maintain regular communication with clients to update them on their travel arrangements and address any changes or issues.

**4. Quality Assurance**:

- Conduct quality checks on travel arrangementsto ensure they meet company standards and customer expectations.
- Implement proceduresto improve operational efficiency and customersatisfaction.
- Monitor customer feedback and take corrective actions as needed.

**5. Documentation and Compliance**:

- Ensure all travel documents, including tickets, visas, and insurance, are processed accurately and in a timely manner.
- Stay updated with travel regulations and requirementsfor different destinations.
- Ensure compliance with company policies and industry regulations.

**6. Team Leadership**:

- Supervise and mentor staff, providing guidance and support as needed.
- Conduct training sessions to enhance team skills and knowledge in travel operations.
- Foster a positive and collaborative work environment.

**Qualifications and Skills**:

- Minimum 4 years of experience in travel operations, preferably handling both domestic and international packages.
- Strong knowledge of travel industry processes, including booking systems, reservation management, and vendor negotiations.
- Excellent organizational and multitasking abilities with a keen attention to detail.
- Exceptional communication and interpersonalskills, with the ability to interact effectively with clients and vendors.
- Proficiency in MS Office suite and travel managementsoftware.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
- Visa knowledge is a plus.Familiarity with Amadeus and Galileo booking systems would be advantageous.

Regards,
**Simmi Jha**

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

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