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IT Helpdesk Coordinator
2 weeks ago
Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- **Requirements and skills**:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
**Salary**: ₹30,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9221046829
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