Customer Quality

4 weeks ago


Chennai, India Visteon Corporation Full time

**At Visteon, the work we do is both relevant and recognized**—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. **That’s YOUR work.**

And, as a **truly global technology leader in the mobility space,** focused on building **cross-functional** AND **cross-cultural** teams, we connect you with people who help you grow.

**So here, whatever we do is not a job. It’s a mission. **As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place.

**Visteon is at the epicenter of this mobility revolution.**

Two major trends in the automotive industry - the shift to electric vehicles and vehicles with autonomous safety technologies - have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics - the fastest-growing segment in the industry.

**Detailed description: Key responsibilities**
- Day to day Interaction with Customers on Quality issues update
- Ensure that all customer specific requirements are implemented and followed through.
- Initiate Containment action as per customer requirement
- Reporting action plan for issue in 8D / Customer format within timeline.
- Track Quality Issues and drive the actions within plant.
- Conduct process & product audits and drive to close Non-conformances.
- Conduct Customer Concern meeting with CFT in Plant and drive actions.
- Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment.
- Driving pro-active improvements in design & process.
- Safe launch support at customer site during Job#1 + 90 days.
- Interact with other plant on benchmarking Customer support best practices.
- Update customers on actions implemented and work on reducing OE PPM.
- Conducting 4M audits and report to management for results.
- Leading PPAP preparation & approval from customers for every changes & implementations.


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