Inside Sales Associate

1 month ago

Pimpri Pune Maharashtra, India Emotorad Full time

**About EM**:
EM believes electric is the future of mobility and with the Indian market yet to reach anywhere close to its fullest potential, the rise has begun. We hope to play a critical role in spreading awareness, engaging end consumers, and delivering the products as per their requirements at a nominal price, we like to call it affordable luxury. As mentioned, the company aims to bring across top-quality eBikes which would currently cost way higher in the Indian market at an affordable price utilising its local sourcing and manufacturing capabilities.

EM strongly believes that the local setup will not only help reduce the pricing but will bring about innovations and job creation in various parts of the country we are planning to expand.

Come, join us, and help us transform the world, mobility and have a blast while doing it

The Primary Responsibility of the Sales Associate to work with the EM Sales Team across Pan India. Pour your mind to develop and strengthen Relationships in order to increase the Customer Satisfaction with EM products. This will build strong, long-term relationships with our Customers and ensure that our Product Quality across pan India is consistent with EM standards.
- Sharing product knowledge in the best possible way.
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure to follow the customer service script provided by the company for uniformity, and also improvise as and when required.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets
- Give follow-up calls and ask for product performance and Quality to develop a long-term relationship.
- Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.
- Possessing excellent product knowledge to enhance customer support.
- Maintain a balance between company policy and customer benefit in decision making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

**Salary**: ₹15,000.00 - ₹33,012.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pimpri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have any prior experience of working in a BPO or an Ed-tech sector?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: One location

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