Customer Service Associate
3 days ago
Job Description: Customer Services Associate (CSA)
Position: Customer Services Associate (CSA)
Employment Type: Full-time (Work from Office)
Location: Pune
Education Qualifications: Graduate or Undergraduate
Package: CTC-2.8 LPA
Work Experience:
customer service roles,
Experience in the Telecom Industry is an added advantage.
Key Responsibilities:
1. Customer Interaction:
Resolve customer complaints and provide effective solutions.
2. Team Collaboration:
Work collaboratively within the team to ensure seamless customer service delivery.
Share feedback and suggestions to improve team performance.
3. Problem Solving:
Analyze customer issues and offer logical, practical solutions.
Anticipate potential obstacles and provide alternative resolutions.
4. Documentation:
Maintain accurate records of customer interactions, issues, and resolutions in company systems.
Prepare and update reports using MS Office tools like Word and Excel.
Skills and Abilities:
Communication Skills:
Strong verbal and written communication skills for effective customer interaction.
Listening Skills:
Attentive to customer concerns, fostering understanding and trust.
Objection Handling Skills:
Proactively address objections and provide alternatives to ensure customer satisfaction.
Problem-Solving Abilities:
Logical and structured approach to identifying and addressing issues.
Technical Skills:
Basic proficiency in computers.
Additional Requirements:
Work Environment: Work from Office only.
Availability: Immediate joiners preferred.
Why Join Us?
Opportunity to work in a dynamic customer service role.
Build and enhance skills in a supportive team environment. Exposure to the telecom industry and career growth potential.
Or
7205153122
Pay: ₹20,000.00 - ₹23,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Support: 1 year (preferred)
- Chat process: 1 year (required)
- Telecom Industry: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7205153122
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