Help Desk Executive

2 weeks ago


Remote, India RDAlabs Full time

**job description**:
**Help Desk Executive**:
**Experience : 3 to 5 yrs**:
**We are looking for Help Desk Executives with exceptional customer service skills to provide technical support to users.**:
**Duties and Responsibilities**:

- research questions using available information resources.
- advise the user on appropriate action.
- follow standard help desk procedures.
- log all help desk interactions.
- administer help desk software.
- follow up with customers and users to ensure complete resolution of issues.
- redirect problems to correct resource.
- identify and escalate situations requiring urgent attention.
- track and route problems and requests and document resolutions
- prepare activity reports.
- inform management of recurring problems
- stay current with system information, changes, and updates.

**Education, Qualifications and Experience**:

- Bachelor’s degree preferred.
- working knowledge of fundamental operations of relevant software, hardware, and other equipment
- experience researching, analysing and interpreting automated system problems.
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support.

**Key Skills and Competencies**:

- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- team interaction
- planning and organizing
- attention to detail.
- stress tolerance


  • Help Desk Executive

    1 week ago


    Remote, India RDAlabs Full time

    job description:Help Desk Executive:Experience : 3 to 5 yrs:We are looking for Help Desk Executives with exceptional customer service skills to provide technical support to users:Duties and Responsibilities:- research questions using available information resources.- advise the user on appropriate action.- follow standard help desk procedures.- log all help...

  • Help Desk Associate

    2 months ago


    Remote, India Steer Health Full time

    **Description/Specification**: - Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals. - Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions. - Ticket...

  • Help Desk Associate

    1 week ago


    Remote, India Steer Health Full time

    Description/Specification: Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals. Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions. Ticket Management:...


  • Remote, India Vontas Full time

    Job Summary: We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician role is to ensure proper computer operation so that end users can accomplish business...


  • Remote, India Vontas Full time

    Job Summary:We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician role is to ensure proper computer operation so that end users can accomplish business...

  • Intern Support

    2 weeks ago


    Remote, India Syncron Full time

    **WHO ARE WE?** Syncron is a supplier of complete solutions for optimizing and managing global supply chains in the aftermarket sector - our solutions are developed for global companies in the manufacturing and distribution industries. Our customer base includes global leaders such as Volvo, Nissan, Daimler, Hitachi, Kubota, CNHi and others. **WHO ARE WE...


  • Remote, India Amherst Holdings Full time

    The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve...

  • Front Desk Executive

    4 weeks ago


    Remote, India Jus Jumpin Entertainment Pvt. Ltd. Full time

    **Minimum Education**: Graduation / Diploma Travel & Tourism **Key Responsibilities**: - Responsible for handling internal and external calls and transferring them to the desired extension numbers. - Handling EPBAX and maintaining records. - Greeting all walk-ins, visitors and maintaining their records. - Receiving vendors bills, maintaining their...


  • Remote, India Jus Jumpin Entertainment Pvt. Ltd. Full time

    **Minimum Education**: Graduation / Diploma Travel & Tourism **Key Responsibilities**: - Responsible for handling internal and external calls and transferring them to the desired extension numbers. - Handling EPBAX and maintaining records. - Greeting all walk-ins, visitors and maintaining their records. - Receiving vendors bills, maintaining their...


  • Remote, India Amherst Holdings Full time

    The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve...

  • Travel Desk Executive

    2 months ago


    Remote, India Simpled International Education Full time

    **Travel Desk Coordinator** We are seeking a highly organized and detail-oriented individual to join our team as a Travel **Key Responsibilities**: - Coordinating and arranging travel plans for employees and clients, including airfare, hotel accommodations, transportation, and other travel-related arrangements. - Communicating with travel agents,...


  • Remote, India Jus Jumpin Entertainment Pvt. Ltd. Full time

    Minimum Education: Graduation / Diploma Travel & TourismKey Responsibilities: Responsible for handling internal and external calls and transferring them to the desired extension numbers. Handling EPBAX and maintaining records. Greeting all walkins, visitors and maintaining their records. Receiving vendors bills, maintaining their record. Ensuring proper...


  • Remote, India PATRA INDIA BPO SERVICES PVT LTD Full time

    Responsibilities: - Delivers fanatical customer service. - Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users). - Share feature requests and effective workarounds with team members. - Follow up with customers to ensure their technical issues are resolved. - Assist team members while...

  • CRM Executive

    1 week ago


    Remote, India Brandface Retail LLP Full time

    A CRM Executive plays a pivotal role in managing customer relationships and optimizing their experience. Responsible for overseeing the CRM system, the executive ensures accurate data entry, segmentation, and analysis. They collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement....

  • Virtual Assistant

    6 days ago


    Remote, India Sapphire Infocom Pvt Ltd. Full time

    **Job description** **VIRTUAL ASSISTANT / FRONT DESK EXECUTIVE **[ FOR U.S.A. DOCTOR'S OFFICE ] **FLEUNT ENGLISH** **WORK FROM HOME** **FEMALE CANDIDATE **[ ONLY WITH FLUENT ENGLISH ] **JOB IS FOR INTERNATIONAL OPERATIONS** **WORK FROM HOME** **JOB TIMINGS : 5 PM TO 3 AM INDIA TIME** **Sapphire** have market presence globally, with footprint of our...


  • Remote, India PATRA INDIA BPO SERVICES PVT LTD Full time

    Responsibilities: Delivers fanatical customer service. Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users). Share feature requests and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Assist team members while communicating with...


  • Remote, India Sapphire Infocom Pvt Ltd. Full time

    **Job description** **VIRTUAL ASSISTANT / FRONT DESK EXECUTIVE **[ FOR U.S.A. DOCTOR'S OFFICE ] **NEED B2 CERTIFICATE IN SPANISH** **FLEUNT SPANISH** **WORK FROM HOME** **1 YEAR EXPERIENCE** **FEMALE CANDIDATE **[ ONLY WITH FLUENT SPANISH ] **JOB IS FOR INTERNATIONAL OPERATIONS** **WORK FROM HOME** **JOB TIMINGS : 5 PM TO 3 AM INDIA TIME** **Sapphire**...


  • Remote, India Base8 Inc Full time

    **Customer Service Representative - Night Shift** **Remote** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, **Cure8**, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are...


  • Remote, India Sapphire Infocom Pvt Ltd. Full time

    **Job description** **VIRTUAL ASSISTANT / FRONT DESK EXECUTIVE **[ FOR U.S.A. DOCTOR'S OFFICE ] **SPANISH SPEAKING** **WORK FROM HOME** **MALE / FEMALE CANDIDATE **[ ONLY WITH FLUENT ENGLISH or SPANISH ] **JOB IS FOR INTERNATIONAL OPERATIONS** **WORK FROM HOME** **JOB TIMINGS : 5 PM TO 3 AM INDIA TIME** ** SPANISH LANGUAGE** **Sapphire** have market...


  • Remote, India Base8 Inc Full time

    Customer Service Representative - Night ShiftRemoteWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern,...