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Intern Support

4 months ago

Remote, India Syncron Full time

**WHO ARE WE?**

Syncron is a supplier of complete solutions for optimizing and managing global supply chains in the aftermarket sector - our solutions are developed for global companies in the manufacturing and distribution industries. Our customer base includes global leaders such as Volvo, Nissan, Daimler, Hitachi, Kubota, CNHi and others.

**WHO ARE WE LOOKING FOR?**

As a** Technical Support Intern/Support Consultant,** you will become a member of the Customer Services team and be responsible for handling supervision shifts, as well as helping out the team with simple customer cases. Syncron is a company that changes constantly so we are looking for a self-driven, ambitious, positive spirit to join a great team. You will work closely with other teams to ensure that we deliver the best productivity experience possible to our internal customers around the world.

**Your daily tasks**:

- Helping support team handle helpdesk,
- Handling supervisions during CET time as well as the US, IN, and JP time zones (if necessary) for our biggest clients - but we can adjust to your schedule at the university as well
- Assisting the support team in handling product-related cases.

**What we expect from you**:

- Availability to work in shifts model for various timezones (with flexibility, so that you can work while studying),
- Readiness to get to know new technologies and learn the SCM sector (with our full support),
- Basic knowledge of SQL (or willingness to learn it),
- Great communication skills,
- **Fluency in English (both verbal and written)**, Polish is not required,
- Nice to have: IT or logistics related education,
- Nice to have: German or Spanish skills (intermediate or fluent).

**WHAT WE OFFER**:

- A possibility for a full-time role at Syncron, within our Support Team and a clear career path to becoming a Specialist/Engineer,
- Be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people,
- **Scandinavian style**and company culture with work-life balance and true care for your wellbeing,
- **Opportunity to work in a cross-functional and agile team**,
- An environment that supports learning and is committed to your professional and personal development,
- English speaking international working environment,
- Internal training sessions (Friday Seminars, internal webinars), conference and training budget in every team, free English & Swedish classes, **Udemy Business for all**,
- A well-planned, **full onboarding**starting from the day one, with the support of e.g. e-learning platform,
- **Remote recruitment, hiring and onboarding process**,
- **Flexible working hours**- we can adjust to your schedule (e.g. during studies).

**The recruitment process**: after you send us your CV, we will get back to you with further information within a few days. The first stage is a call with the Talent Acquisition Specialist (around 30-45 minutes). Then, you will have a chance to meet with the team leader (60 minutes). The last stage is a meeting with some additional expert from our Support team (60 minutes). The whole process is being done remotely, via Microsoft Teams.

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