Customer Service Representative
5 months ago
Builds Platform and business knowledge to better serve Selling Partners
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partners’ issues and questions
Resolve seller issues and act as a point of escalation for seller issues
Identify, triage, and eliminate systemic issues and defects affecting our sellers
Create and update support SOPs
SPS Associate Advisor will be responsible for improving the performance of the team on all key deliverables through quality support and coaching
Associate Advisors are expected to effectively drive process changes in their teams and ensure process adherence
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Mohammedwadi, Pune, Maharashtra (preferred)
Ability to Relocate:
- Mohammedwadi, Pune, Maharashtra: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 8010210849
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