![Reward360 Global Services Private Limited](https://media.trabajo.org/img/noimg.jpg)
Executive Concierge
3 days ago
Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our ‘Global’ loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.
Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.
The only constant in today’s difficult and dynamic market is 'change'. Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty. Over 100+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office, R&D Lab, and Operation Hubs. This role will take ownership of customer service for R360.
**Responsibilities**
- Responsible for handling L1 escalations from the Contact Centre, Bank and OTAs.
- Manage Incidents and liaise with internal stake holders and Bank for closure of tickets. Work on CRM/CBCI cases received from the bank and update on the same day with concrete updates and bring closures by working with various departments internally like Tech, Product, DevOps and Digiops.
- Provide support for revenue driven initiatives such as failure callout etc.
- Responsible for QRC activity for the bank and ensure the data is shared on regular basis with the client.
- Review customer feedback regularly and liaise with respective stakeholders to make necessary changes to enhance customer experience.
**Requirement**
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different working environments.
- Ability to multi-task, set priorities and manage time effectively.
- **Open to work in 24*7 shifts. (Mainly Nightshift)**.
**Salary**: ₹200,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Joining bonus
- Shift allowance
Application Question(s):
- Do you have atleast 2 yrs of experience in customer support?
- Are you open to work on rotational US night shifts?
- How soon can you join us once offered?
- What is your CCTC?
- What is your ECTC?
- Are you willing to WFO in Bangalore?
**Speak with the employer**
+91 7019599979
-
Concierge Executive-conrad Bengaluru
2 weeks ago
Bengaluru, India Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Concierge Executive-conrad Bengaluru
2 weeks ago
Bengaluru, Karnataka, India Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Concierge / Revenue Executive - Female Only
3 weeks ago
Bengaluru, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full timeJob Description: The Revenue/ Concierge Executive's primary responsibilities: **1. Complete Takeover of OTA Bookings and Payment Procedures**: This role will involve assuming full control over Online Travel Agency (OTA) bookings and payment procedures from the Central Reservation team. This transition will streamline the process, ensuring accuracy and...
-
Chief Concierge
4 weeks ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24025224 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...
-
Chief Concierge
3 weeks ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24082288 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...
-
Concierge / Revenue Executive - Female Only
2 weeks ago
Bengaluru, Karnataka, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full timeJob Description:The Revenue/ Concierge Executive's primary responsibilities:1.Complete Takeover of OTA Bookings and Payment Procedures: This role will involve assuming full control over Online Travel Agency (OTA) bookings and payment procedures from the Central Reservation team. This transition will streamline the process, ensuring accuracy and efficiency in...
-
Reward360 - Vice President - Concierge
1 month ago
Bengaluru, India Reward360 Full timeReward360 Global Services is India's premier Customer Engagement Solution provider. R360 powers a data-driven customer engagement ecosystem that enables the world's leading organizations to earn customer loyalty every day. For over 18 years, R360's loyalty and reward platforms have driven ambitious loyalty programs for some of the world's...
-
Reward360 - Vice President - Concierge
3 weeks ago
Bengaluru, India Reward360 Full timeReward360 Global Services is India's premier Customer Engagement Solution provider. R360 powers a data-driven customer engagement ecosystem that enables the world's leading organizations to earn customer loyalty every day. For over 18 years, R360's loyalty and reward platforms have driven ambitious loyalty programs for some of the world's...
-
Vice President
1 week ago
Bengaluru, Karnataka, India Reward360 Full timeReward360 Global Services is India's leading Customer Engagement Solution provider, empowering organizations worldwide to cultivate customer loyalty daily. With over 18 years of experience, R360 has successfully executed loyalty programs for renowned brands like Standard Chartered Bank, American Express, HDFC Bank, ICICI Bank, and Axis Bank. Collaborating...
-
Patient Concierge
4 days ago
Bengaluru, India Acumont Solutions Full timeHello, Greetings of the day. We are hiring for well-known healthcare solutions Company. **Role & responsibilities**: - Assisting Clients for Health Screening (Offsite), Vaccination Support (Camp and VVIP Client house visit), Hospital Visit (Admission & Discharge), Reports collection, Medicines Delivery, coordinate cross-functional teams, and...
-
Karma Concierge
3 weeks ago
Bengaluru, India Karma Group Full timeUse maximum urgency in raising any concerns that the execution of the above duties may cause and address with your immediate supervisor or manager, your inability to do so and the reasons why Public Relation Officer Job Des Page 1 of 3 -Ensure that you are fully aware of all the benefits of the Club and its related memberships, so that you are able to...
-
Role : Insurance Trainer
4 weeks ago
Bengaluru, India Meraki Training Solution Full time**Role** : Insurance Trainer/Consultant **Responsibilities** - understand CRED context and goals with the Insurance business - lead efforts on creating a training program for the concierge/support team responsible for handling all customer queries on the following - understanding their current insurance policy, helping evaluate factors on how to buy the...
-
Insurance Trainer
4 weeks ago
Bengaluru, India Meraki Training Solution Full time**Role** : Insurance Trainer/Consultant **Responsibilities** - understand CRED context and goals with the Insurance business - lead efforts on creating a training program for the concierge/support team responsible for handling all customer queries on the following - understanding their current insurance policy, helping evaluate factors on how to buy the...
-
Insurance Trainer
4 weeks ago
Bengaluru, India Meraki training Solutions Full timeRole : Insurance Trainer/Consultant **Responsibilities**: - understand CRED context and goals with the Insurance business - lead efforts on creating a training program for the concierge/support team responsible for handling all customer queries on the following - understanding their current insurance policy, helping evaluate factors on how to buy the right...
-
Patient Concierge
2 weeks ago
Bengaluru, Karnataka, India Acumont Solutions Full timeHello,Greetings of the day.We are hiring for well-known healthcare solutions Company.Role & responsibilities: Assisting Clients for Health Screening (Offsite), Vaccination Support (Camp and VVIP Clienthouse visit), Hospital Visit (Admission & Discharge), Reports collection, Medicines Delivery,coordinate cross-functional teams, and communicate with internal...
-
Karma Concierge
6 days ago
Bengaluru, Karnataka, India Karma Group Full timeUse maximum urgency in raising any concerns that the execution of the above duties may cause and address with your immediate supervisor or manager, your inability to do so and the reasons why Public Relation Officer Job Des Page 1 of 3 -Ensure that you are fully aware of all the benefits of the Club and its related memberships, so that you are able to...
-
Front Office Executive
2 weeks ago
Bengaluru, India JLL Full timeJLL supports the Whole You, personally and professionally. Front Office Executive Work Dynamics What this job involves - Site Operations Create a comfortable, welcoming, and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and...
-
Insurance Trainer
1 week ago
Bengaluru, Karnataka, India Meraki training Solutions Full timeRole : Insurance Trainer/ConsultantResponsibilities:- understand CRED context and goals with the Insurance business- lead efforts on creating a training program for the concierge/support team responsible for handling all customer queries on the following- understanding their current insurance policy, helping evaluate factors on how to buy the right policy,...
-
Front Office Executive
4 days ago
Bengaluru, Karnataka, India Reva University Full timeProvide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - 1 to 2 Experience in Hospitality industry. - Oversee check-in and check-out procedures, including reservations and financial transactions -...
-
Property Executive
2 weeks ago
Bengaluru, India Simtrak Solutions Full time**Responsibilities**: 1. Manage the daily operations of the serviced apartment, including front desk services, guest check-in/check-out, and concierge services. 2. Coordinate and oversee the booking process, including reservations, cancellations, and modifications, to maximize occupancy and revenue. 3. Respond promptly to guest inquiries, concerns, and...