Chief Concierge Officer
3 weeks ago
At ARDOR TALENT SOLUTIONS PRIVATE LIMITED, we are seeking a skilled and experienced Chief Concierge Officer to lead our concierge business unit.
About the Role:
- Lead the concierge business unit, driving growth through strategic planning and execution.
- Develop and implement business development strategies to acquire new clients and expand into new markets.
- Manage and grow existing accounts, identifying opportunities to expand services and enhance client satisfaction.
- Oversee profit and loss for the concierge business, ensuring revenue growth while controlling costs to meet profitability goals.
- Develop and negotiate strategic partnerships to drive growth, enhance services, and secure exclusive deals for clients.
- Lead and manage the operations team, ensuring they are trained and equipped to provide high-quality, personalized services while meeting service level agreements (SLAs).
Requirements:
- Bachelor's degree in business, hospitality, or a related field; MBA or equivalent preferred.
- 12 years of leadership experience in concierge services, luxury services, or customer-centric industries with a proven track record of growing business units.
- Strong business development and sales skills, excellent relationship management, financial acumen, and leadership experience in managing operational teams.
About Us:
ARDOR TALENT SOLUTIONS PRIVATE LIMITED is a dynamic company that values innovation and customer satisfaction. We offer a unique opportunity to shape the future of the concierge business and drive growth.
Key Competencies:
- Strategic Thinking: Ability to plan for long-term growth.
- Client Focus: Expertise in delivering personalized client solutions.
- Financial Management: Proven track record of managing budgets, revenues, and costs.
- Partnership Development: Skilled in forming strategic partnerships.
- Leadership: Strong leadership skills in managing teams for operational excellence.
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