Chief Concierge Officer

3 weeks ago


Bengaluru, Karnataka, India ARDOR TALENT SOLUTIONS PRIVATE LIMITED Full time
Job Title: Chief Concierge Officer

At ARDOR TALENT SOLUTIONS PRIVATE LIMITED, we are seeking a skilled and experienced Chief Concierge Officer to lead our concierge business unit.

About the Role:

  • Lead the concierge business unit, driving growth through strategic planning and execution.
  • Develop and implement business development strategies to acquire new clients and expand into new markets.
  • Manage and grow existing accounts, identifying opportunities to expand services and enhance client satisfaction.
  • Oversee profit and loss for the concierge business, ensuring revenue growth while controlling costs to meet profitability goals.
  • Develop and negotiate strategic partnerships to drive growth, enhance services, and secure exclusive deals for clients.
  • Lead and manage the operations team, ensuring they are trained and equipped to provide high-quality, personalized services while meeting service level agreements (SLAs).

Requirements:

  • Bachelor's degree in business, hospitality, or a related field; MBA or equivalent preferred.
  • 12 years of leadership experience in concierge services, luxury services, or customer-centric industries with a proven track record of growing business units.
  • Strong business development and sales skills, excellent relationship management, financial acumen, and leadership experience in managing operational teams.

About Us:

ARDOR TALENT SOLUTIONS PRIVATE LIMITED is a dynamic company that values innovation and customer satisfaction. We offer a unique opportunity to shape the future of the concierge business and drive growth.

Key Competencies:

  • Strategic Thinking: Ability to plan for long-term growth.
  • Client Focus: Expertise in delivering personalized client solutions.
  • Financial Management: Proven track record of managing budgets, revenues, and costs.
  • Partnership Development: Skilled in forming strategic partnerships.
  • Leadership: Strong leadership skills in managing teams for operational excellence.

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