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Customer Service Representative

3 months ago

Pune, India Papercut IT Solutions Full time

Job Description: We're hiring a **Customer Representative** with a minimum of 2 years of experience in ticketing, f**luent in Spanish**, to provide top-notch service to our customers. You'll assist with ticketing inquiries, ensure smooth transactions, and resolve customer issues.

**Responsibilities**:

- Provide excellent customer service, handling ticketing inquiries.
- Process ticket transactions using our software.
- Resolve customer complaints and concerns professionally.
- Stay updated on event details and pricing.
- Collaborate with the team to ensure efficient ticketing processes.

**Requirements**:

- Minimum 2 years of customer service experience.
- Fluent in English and Spanish is a must.
- Strong communication and problem-solving skills.
- Proficiency in ticketing software is a plus.
- Willingness to work flexible hours.

Note:
Competitive salary based on market standards and last withdrawn
Night shift: 6.30 p.m. to 3.30 a.m. or 9 p.m. to 6 a.m.
Address: Clover Hill Plaza 6th floor office number 611 & 612Papercut B2B Solution Pvt. Ltd., Undri, Pune 411048

**Salary**: ₹420,000.00 - ₹540,000.00 per year

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9822024023