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Customer Success Intern

4 months ago

Gurgaon, India Exly Full time

About Exly
- Exly (powered by Myscoot) is a platform built for independent professionals, creators, artists and influencers of all shapes and sizes to start, sell, market and manage their online sessions, consultations and workshops. Create beautiful pages with easy scheduling, automated communication, payments, and analytics. Exly is a Y-Combinator start-up and has raised USD 1.7 Million from India's top VC funds. The company is founded by IIKharagpur/IIMCalcutta/BCGalumni.

Roles & Responsibilities:

- Understand customer’s business and help them leverage Exly’s offerings to the maximum
- Sustain Exly’s growth by ensuring retention
- Provide unique insights based on customer interactions to support product development
- Setup processes and systems for customer support
- Handle and resolve customer requests and complaints

**Requirements**:

- Interpersonal skills, ability to form strong relationships
- Experience in setting up customer success systems and processes
- Analytical, ability to identify root cause of issues and fix problem systematically
- Active listener
- Self-driven & proactive

3 best things about the job:

- A great opportunity to learn and develop yourself, immense career growth
- Be part of the most entertaining core team you will find
- Flexibility and complete ownership of your work

**Internship Duration: 4 months | Stipend:Paid Internship**

**Job Type**: Internship
Contract length: 3 months

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)