Customer Success Associate

1 week ago

Gurgaon, India Rackspace Full time

**JOB DESCRIPTION**:
***
- Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.
- Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.
- Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.

***

***

**JOB REQUIREMENTS**:
**_ _**

**_ Key Accountabilities_**

***
- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities
- Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
- Proactively take ownership and work tickets
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
- Escalates support requests (phone/ticket) according to escalation procedures

Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
- Responsible for adhering to company security policies and procedure as directed.
- Utilizing business knowledge, networks and commercial acumen to see tickets through to completion

**_ Key Performance Indicators _**

**_ _**
- Ticket workload completed
- Customer satisfaction. Based on NPS Ticket score
- Performance accuracy measures
- Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
- Engagement of every customer within their customer base
- Ticket and workload management

**About Rackspace Technology**

**More on Rackspace Technology

  • Customer Success Associates

    2 hours ago

    Gurgaon, India Recruit Kart Full time

    We are back with an excellent opportunity to earn more money again. **Customer Success Associates at ( Phase 4, Udyog Vihar, Gurgaon) ) is an urgent requirement for an AU process.** Department: Operations **Designation: Customer Success Associates** Campaign Type**:International (AU Process)** **Only males preferred** What you will be doing? Skills...

  • Customer Success Associate

    1 week ago

    Gurgaon, India Unnati Full time

    **Customer Success Associate| Leading Indian VC Fund| GGN** **Experience**: **4.0 - 8.0 Years** | **CTC**: **Confidential** | **Functional Area**: **Any** | **Industry**: **Financial services; Fintech; Investment Banking; Venture Capital/VC** | **Location**: **Gurugram, Haryana** **About the Company**: With the ever-increasing business ideas among...

  • Customer Success Associate

    18 hours ago

    Gurgaon, India INTINERI INFOSOL PVT LTD Full time

    **we are hiring for the profile of CUSTOMER SUCCESS ASSOCIATE JOB DESCRIPTION** **Job Function***: Operations **Experience***: 6 months Exp or Fresher **Job Type***: Full Time **Position Title***: Customer Success Associate **Industry***: CRM/Call Centers/BPO/ITES **Location***: Gurgaon, India **Salary***: As per Industry...

  • Customer Success Associate

    7 months ago

    Gurgaon, India Binary Infoways Full time

    **Designation**: Customer Success Associates **Campaign Type**:International Process **What you will be doing?** **Skills Required**: - Excellent Communication skills required in English - Customer handling skills **Qualification**: Graduate Experienced in international BPO Should be comfortable working night shifts **Other Info**: No cab...

  • Customer Success Associate

    7 months ago

    Gurgaon, India TEFT Full time

    Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) Total Number of Openings: 40 Roles and Responsibility: Skills Required: Excellent Communication skills required in English Excellent Customer handling skills Qualification: Graduation required Minimum 6 months exp required from International BPO/...

  • Customer Success Associate V

    7 months ago

    Gurgaon, India crewbyte solutions Full time

    Customer Success Associates at Vertex COSMOS (Gurgaon) is an urgent requirement for an AU process. Please find below the main pointers to find the best fit for this profile. Department: Operations Designation: Customer Success Associates Campaign Type: International (AU Process) Total Number of Openings: 40 What you will be doing? Skills Required: -...

  • Customer Success Associate

    1 week ago

    Gurgaon, India Epitome Training and Recruitment Consultants Full time

    **Designation**: Customer Success Associate **Process**: E-Commerce **Domain**: Voice Process **Qualification**: HSC or Above **Shifts: Rotational, 6 days working** **Job Location: Gurugram, Haryana** **Work Mode**: Work From Office **Skills**: Good spoken English and typing speed **Interview Mode: Face to Face** **Joining**: Immediate **Job Roles...

  • Customer Success Associate

    1 week ago

    Gurgaon, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! Freshers and Experienced both are considered. Job Title : Customer Success Associate (Flipkart) Should have minimum 6 months experience in BPO,Freshers also considered. Should be proficient in spoken and written English & Hindi Location : Work from office (Gurgaon Location) Salary : Between 15000 to...

  • Customer Success Associate

    1 week ago

    Gurgaon, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! **Freshers** and Experienced both are considered. Job Title : Customer Success Associate (Flipkart) Should have minimum 6 months experience in BPO,Freshers also considered. **Should be proficient in spoken and written English **& Hindi Location : Work from office (Gurgaon Location) Salary : Between...

  • Customer Success Associate

    2 days ago

    Gurgaon, India vertex global services Full time

    At **VCosmos** we hiring for _Customer Success Associates_ in a _Australian Process_ **Position Title**: Customer Success Associate **PURPOSE OF POSITION**: **PRIMARY DUTIES AND RESPONSIBILITIES**: - Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests,...

  • Customer Success Associate

    1 week ago

    Gurgaon, India Rackspace Full time

    **Designation **-Customer Success Associate - I **Team**: Open Stack Public Cloud Retention **Shift**: Rotational Shift **JOB DESCRIPTION**: *** - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the...

  • Customer Success Associate

    1 week ago

    Gurgaon, India SPZ Solutions Pvt. Ltd Full time

    !! Urgent Hiring !! Hiring !! Hiring !! Hiring !! Freshers and Experienced both are considered. Job Title : Customer Success Associate (Flipkart) **Should have minimum 6 months experience in BPO,Freshers also considered. Should be proficient in spoken and written English & Hindi** Location : Work from office (Gurgaon Location) Salary : Between 15000 to...

  • Customer Success Associate(Sas)

    1 week ago

    Gurgaon, India Rising Door Full time

    Greetings!! We have an urgent opning for the position of Customer success Associate with one of the leading company. job description, **Role & Responsibilities**: **Skills Required**: - Excellent Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Should be comfortable working in night shifts - Freshers...

  • Customer Success Associate

    6 months ago

    Gurgaon, India Infosec Ventures Full time

    **Job Information**: Industry **Technology** *** Work Experience **1-3 years** *** Salary **Negotiable** *** City **Gurugram** *** State/Province **Haryana** *** Country **India** *** Zip/Postal Code **122016** *** **About us**: **FAST TRACK YOUR APPLICATION**: **Who are we looking for?** **Experience**: Min. 2+ Years of work experience as a...

  • Customer Success Associate

    3 months ago

    Gurgaon District, Haryana, India DDAS HUB Full time

    Work Mode Work From Office Process Domestic process Position Customer Success Associate Interview mode HR Round; Ops Round;Joining formalities; Joining Position Customer Support Executive - Male\Female both can consider Skillset Excellent coms in English/Hindi ( verbal and written communication skills) Qualification Gred/Under Grad Both can be...

  • Customer Success Associate

    1 week ago

    Gurgaon, India Ginni Systems Full time

    **Customer Success Associate** **Experience** - 0 - 2 Years **About the organisation -** - Ginesys One provides online and offline companies a full tech stack, enabling them to manage processes from anywhere. A cloud-based, complete retail management software suite for all retail businesses, including brands, MBO store chains, department stores,...

  • Customer Success Associate

    7 days ago

    Gurgaon, India HealthSetGo Education Full time

    About HealthSetGo EducationHealthSetGo Education is India's largest healthcare organization for schools, supporting parents and children with their health - with achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 77+ cities across India with 250,000+ students and parents under its award-winning flagship...

  • Customer Success Associate I-in

    6 days ago

    Gurgaon, India Rackspace Full time

    **Role**: **Customer Success Associate I-IN** **Experience**: 2 to 4 yrs - **Open to work in permanent Night Shift, 6:30 pm to 3:30 am IST ** **Job Profile**: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery...

  • Customer Success Associate

    7 days ago

    Gurgaon, India HealthSetGo Education Full time

    About HealthSetGo EducationHealthSetGo Education is India's largest healthcare organization for schools, supporting parents and children with their health - with achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 77+ cities across India with 250,000+ students and parents under its award-winning flagship...

  • Customer success associate

    4 days ago

    Gurgaon, India HealthSetGo Education Full time

    About Health Set Go EducationHealth Set Go Education is India's largest healthcare organization for schools, supporting parents and children with their health - with achieving the vision of a healthy India. Founded by Priya Prakash, Health Set Go currently operates in over 77+ cities across India with 250,000+ students and parents under its award-winning...