Customer Support Executive
6 months ago
Manage a team of representatives offering customer support.
- Oversee the customer service process.
- Resolve customer complaints brought to your attention.
- Create policies and procedures.
- Plan the training and standardisation of service delivery.
- Select and hiring new staff.
- Monitor the work of individual representatives and of the team.
- Conduct quality assurance surveys with customers and providing feedback to the staff.
- Possess excellent product knowledge to enhance customer support.
- Maintain a pleasant working environment for your team.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹22,000.00 - ₹27,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
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