Customer Support Executive

4 weeks ago

Pune, India Givaudan Full time

Step into our world of creativity and joy

Customer Support Executive
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.**Customer Support Executive, Ranjangaon Pune**:
- **Your future position?**

**In this role** - As a
- **Customer Support Executive **you will be the central link between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.- In this position you are expected to be based in Pune site and directly reporting to Customer Care Manager**Sounds interesting? It could well be your perfect opportunity if you have a true passion for the world of flavours and taste solutions, love staying ahead of the curve, always aim to exceed customer needs, de-liver value, and are skilled at fostering strong relationships.**
- In this exciting role, you will- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements
- Day to day communication with customers, operations and sales
- Interpret and analyze client schedules and prioritize orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Properly identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Identify opportunities for improvements in customer care
- MIS sharing with customers (Internal / External)

**You?**

**Are you someone who wants to shape your world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world.**

**Your professional profile includes**:

- Associate or University Degree Preferred
- 1-2 years in customer facing role, industry experience preferred.
- Able to multi-task and work under a fast moving environment
- SAP Knowledge is preferable.
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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