Customer Sales Support Executive

5 months ago

Pune, India Alfa Laval Full time

Alfa Laval India is looking for a Customer Sales Support Executive.
- About Us - At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet.
- We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
- As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging.
- This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems.
- Making the world a better place. Every day.
- Please feel free to peruse our website-
- The position / About the Job:

- As a Customer Sales Support Executive will be Responsible for providing prompt response to customer needs by efficient handling of request for quote (RFQ) to submission of offer for spares to marine Customers.
- Ensure efficient sales process.
- Spare parts enquiry handling, timely submission of quotation.
- An interface between customer and external sales team.
- Efficient order Execution of Ship management
- Laison with various Distribution centres
- An interface between customer and external sales team.
- Additionally, you will be responsible for:

- Efficient handling of enquiries/RFQs and timely submission of quote for parts to Marine Customers
- Manage order execution process, from the quote acceptance, Order Acknowledge Management, deliveries from the factory, Coordinate with central functions (both Denmark or Nijmegen) for correct and timely quotations.
- Efficient handling of Merchant trade transactions of Ship management orders.
- Evaluate the spare parts requirement against customer RFQ and offer correctly in order to meet customer needs.
- Evaluate the part requirement recommended in FSE report and service patrol report and prepare an offer in coordination with external sales team.
- Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment for Marine customers in coordination with Service product managers.
- Response time is key performance indicator for both transactional and non
- transactional quotes.
- An interface between customer, Sales support centre (Singapore), Spares support & order handling (Aalborg, Denmark) and external sales (India).
- Support Install base coordinator by providing the equipment details for IB and in GSM
- Sense of urgency, proactive/prompt response to customer needs
- Manage order execution process, from the Order Acknowledge Management, deliveries from the factories up to invoicing.
- Responsible for response time to process aftersales orders.
- Responsible of achieving order TAT and timely execution of clear order.
- Responsible for clear executable orders backlog with visibility of execution time frame.
- Support the customer solving basic technical questions. Coordinate with operations &. Communicate to obtain current production dates, update required systems and communicate changes with customers.-
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- The location- ICC- Pune
- Who you are - Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.
- What you can be - Engineering Degree 2-4 years of working experience
- Any BE Graduate Strong Commercial Knowledge Good communication skills.
- The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales for given assigned region.
- An interface between customer and external sales team.
- Awareness about incoterms, MS Office, Good commercial knowledge & Order Execution- Why should you apply- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- In this role you will be reporting to Team Lead - Customer Sales Support Marine of Alfa Laval India.
- We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

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