Customer Service Executive-premium Inbound

2 weeks ago


Navi Mumbai, India IDFC FIRST Bank Full time

**Role/Job Title**: Customer Service Executive
- Premium Inbound

**Business**: COO Functions

**Function/ Department**: 'Customer Experience

**Place of work**: Customer Contact Center

**Roles & Responsibilities**:
Productivity Maintaining Service Quality Average Handling Time First Contact Resolution. Maintaining TAT for all customer requests. Channel migration to alternate channels

**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center

**Key Success Metrics**:
'Productivity, Average handling time, First contact Resolution



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