Customer Service Executive-credit Card Inbound
1 month ago
**Role/ Job Title**: Customer Service Executive
- Credit Cards Inbound
**Business**: COO Functions
**Function/ Department**: 'Customer Experience
**Place of Work**: Customer Delight Center
**Roles & Responsibilities**:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
**Secondary Responsibilities**:
Drive all the initiatives in the Customer contact center
**Key Success Metrics**:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
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Navi Mumbai, India IDFC FIRST Bank Full time**Role/ Job Title**: Customer Service Executive - Credit Cards Inbound **Business**: COO Functions **Function/ Department**: 'Customer Experience **Place of Work**: Customer Delight Center **Roles & Responsibilities**: 1. Maintaining Service Quality 2. Maintaining Average Handling Time 3. Maintaining First Contact Resolution 4. Maintaining TAT for all...
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Credit Cards-credit Cards Sales- Sales
1 month ago
Navi Mumbai, Maharashtra, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Credit Cards-Credit Cards Sales - Sales Officer-Branch **Office Location**: Vashi Sector 28 Navi Mumbai (Branch) **Position description**: Credit Cards-Credit Cards Sales - Sales Officer - Branch **Primary Responsibilities**: - Credit card sales, VYMO calling and conversion on various databases,...
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Credit Card Telesales Manager
1 month ago
Mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Credit Card Telesales Manager
1 month ago
mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Credit Card Sales Executive
7 days ago
Mumbai, India Citymoor Marketing Services Full timewe have vacancy for Credit Card sales - Indus land bank and HDFC Bank credit card - This will be Field work - Location will be given by company - salary will be 20,000 to 30,000 + Incentives - fresher can also apply - **ROLE AND RESPONSIBILITIES**: - have to approach the customer fr credit card - communication skills is most important - should have good...
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Customer Service Executive-retail Asset Inbound
1 month ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive-Retail Asset Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT...
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Customer Service Executive-retail Asset Inbound
1 month ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive - Retail Asset Inbound **Function/ Department**: Customer Experience **Job Purpose**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive.In this the role bearer will be responsible for providing exceptional customer service to our clients and...
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Portfolio Manager-Credit Card
1 month ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Portfolio Manager – Credit Cards Function/ Department: Credit Cards Job Purpose: The position will be responsible for managing organic portfolio actions for the segment, managing spends and customer lifecycle management along with portfolio, BIU and marketing team Roles & Responsibilities: Managing product positioning,...
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Portfolio Manager-Credit Card
4 weeks ago
mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Portfolio Manager – Credit Cards Function/ Department: Credit Cards Job Purpose: The position will be responsible for managing organic portfolio actions for the segment, managing spends and customer lifecycle management along with portfolio, BIU and marketing team Roles & Responsibilities: Managing product...
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Product Lead-Credit Cards
1 month ago
mumbai, India IDFC FIRST Bank Full timeRole/ Job Title: Product Lead -Credit Card Function/ Department: Credit Cards Job Purpose: The role entails for Implementation of launching, owning and maintaining Credit card products and propositions for the Millennial Segment, taking launches to closure with effective project management, evaluation of solutions and drive towards...
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Product Lead-Credit Cards
1 month ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title: Product Lead -Credit Card Function/ Department: Credit Cards Job Purpose: The role entails for Implementation of launching, owning and maintaining Credit card products and propositions for the Millennial Segment, taking launches to closure with effective project management, evaluation of solutions and drive towards...
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Product Lead-Credit Cards
4 weeks ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title:Product Lead -Credit CardFunction/ Department:Credit CardsJob Purpose:The role entails for Implementation of launching, owning and maintaining Credit card products and propositions for the Millennial Segment, taking launches to closure with effective project management, evaluation of solutions and drive towards implementation. Support...
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Lead Projects-Credit Card
4 weeks ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title: Lead Projects – Credit Card (Core System)Function/ Department:Credit CardsJob Purpose:Understand the strategic, tactical and operational needs of the Business in terms of new product launches / changes in existing product propositionRoles & Responsibilities:Experience in managing strategic projects in Cards core applications such as TSYS...
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Customer Service Executive
4 weeks ago
Mumbai, India Snapmint Full time**About Snapmint**: Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in...
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Customer Service
1 month ago
Ghansoli, Navi Mumbai, Maharashtra, India place8 Full timeTata capital inbound process Education qualification - Any Graduation* is mandate Experience - fresher/experience Good communication skills(Versant 4) Process - Inbound (customer service) Rounds of interview : HR, Ops, Client. **Job Types**: Full-time, Fresher **Salary**: ₹12,000.00 - ₹16,000.00 per month **Benefits**: - Provident...
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Inbound Customer Services Banking Process Voice
1 month ago
Navi Mumbai, India Meera Enterprise Full timeInbound customer services Banking Process Voice Graduate Fresher_Airoli - LIC ( inbound voice process customer service Graduation mandatory Excellent comms Fresher or experience Day rotational shift for female and male Rotationally ek week off Salary upto 18 inhand Language required : general, Bengali, Telugu, Tamil, Malayalam - UBI (inbound customer...
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Lead Projects-Credit Card
1 month ago
mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Lead Projects – Credit Card (New Platform & Solutions) Function/ Department: Credit Cards Job Purpose: Lead Implementation of New Card solutions & Network integrations Roles & Responsibilities: Experience in implementation of payment solutions from conceptualization to implementation Formulate and implement...
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Lead Projects-Credit Card
1 month ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Lead Projects – Credit Card (New Platform & Solutions) Function/ Department: Credit Cards Job Purpose: Lead Implementation of New Card solutions & Network integrations Roles & Responsibilities: Experience in implementation of payment solutions from conceptualization to implementation Formulate and implement product...
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Lead Projects-Credit Card
1 month ago
Mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Lead Projects – Credit Card (Core System) Function/ Department: Credit Cards Job Purpose: Understand the strategic, tactical and operational needs of the Business in terms of new product launches / changes in existing product proposition Roles & Responsibilities: Experience in managing strategic projects in Cards core...
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Lead Projects-Credit Card
1 month ago
mumbai, India IDFC FIRST Bank Full timeRole/ Job Title : Lead Projects – Credit Card (Core System) Function/ Department: Credit Cards Job Purpose: Understand the strategic, tactical and operational needs of the Business in terms of new product launches / changes in existing product proposition Roles & Responsibilities: Experience in managing strategic projects in Cards...