Credit Card Telesales Manager

1 month ago

mumbai, India DBS Bank Full time

Business Function


As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

Drive Credit Cards acquisition using tele-sales channel

Key Accountabilities

Sales Management: Work collaboratively with internal teams to

Build new card acquisition channels at contact center

Build user journeys for seamless onboarding

Drive sales across assisted and outbound channels

Stakeholder & vendor management

Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service.

Regulatory compliance and assessment

Ensure adherence to regulatory guidelines for all acquisition related parameters.

Ensure compliance of card guidelines

Required Experience

•Minimum experience of 8 years with 6 years in credit cards

•Conversant with card systems on originations, card management and interface with other linked systems.

•Experience in managing tele-sales channel

•Good analytical skills to plan and execute portfolio campaigns

•Good presentation skills (conversant with MS Office)

Education / Preferred Qualifications

•MBA Degree/PGDM from a recognized university.

•Specialization in Digital Payments will be an added advantage

Core Competencies

•Experience in managing tele-sales channel

•Functional Understanding of different system involved in Credit Card Ecosystem

•Collaborative and Customer Obsessed

•Very good communication skills

•Aptitude for Risk identification & mitigation

•Lateral thinking, Negotiation & Interpersonal Influencing skills

•Good team spirit and able to manage a team

Technical Competencies

•Good analytical skills to monitor and execute engagement programs

•Good presentation skills (conversant with MS Office)

•Able to drive Data analysis on the sales engagement

•Craft solutions and Solve implementation roadblocks with the offering of the sales

•Provide competent technical info and knowledge

Work Relationship

•Reporting to Credit cards sales head

•Working with Technology , Operations, Service ,vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,

•Interactions w/direct reports of Heads of Departments and others defined from time to time

DBS India - Culture & Behaviors

•Drive performance through Value Based Propositions

•Build pride and passion to protect, maintain and enhance DBS’ image and reputation

•Enhance knowledge base, build skill sets & develop competencies

•Give superior customer experience

•Develop a passion for performance

•Maintain the highest standards of honesty and integrity

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