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Operations Team Member

4 weeks ago

Bengaluru, India Commonwealth Bank Full time

Analyse and identify opportunities for improvement across teams
- Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
- Be the point of contact for clients and service providers for account issues
- Assisting with the billing cycle for all Collection Agencies
- Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
- Assisting with reporting, correspondence and processing
- Assisting the administration of new and pre-existing processes as required
- Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion
- Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required
- Ensure compliance with Bank policy and legislation at all times
- Issue correspondence where necessary
- Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
- Work effectively in a team environment, sharing information to other team members
- Encouraging customer centric commercial behaviour amongst the team
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**Your **skills & experience Your qualifications**
- **Risk Mindset **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
- High volume Customer based processing experience
- Strong reporting, spread sheeting and reconciliations expertise
- Strong analytical, written and oral skills
- Excellent organisational, planning and documentation skills
- High level of attention to detail and a disciplined and thorough approach to investigations
- Knowledge of CSD systems is desirable
- Proven ability to build and maintain positive and professional internal and external relationships
- Knowledge of the CBA products
- Intermediate - Advanced Excel skills
- Intermediate - Advanced Outlook skills
- Intermediate - Advanced Microsoft Word skills

**Your development**

If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the **Code of Conduct **guides our decision making so we can do what’s right in every situation.

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Advertising End Date: 13/04/2023

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