Operations Team Member

2 weeks ago


Bengaluru, Karnataka, India Commonwealth Bank Full time
Analyse and identify opportunities for improvement across teams

  • Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
  • Be the point of contact for clients and service providers for account issues
  • Assisting with the billing cycle for all Collection Agencies
  • Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
  • Assisting with reporting, correspondence and processing
  • Assisting the administration of new and preexisting processes as required
  • Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion
  • Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required
  • Ensure compliance with Bank policy and legislation at all times
  • Issue correspondence where necessary
  • Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
  • Work effectively in a team environment, sharing information to other team members
  • Encouraging customer centric commercial behaviour amongst the team
  • Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Your skills & experience Your qualifications**-
Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

  • High volume Customer based processing experience
  • Strong reporting, spread sheeting and reconciliations expertise
  • Strong analytical, written and oral skills
  • Excellent organisational, planning and documentation skills
  • High level of attention to detail and a disciplined and thorough approach to investigations
  • Knowledge of CSD systems is desirable
  • Proven ability to build and maintain positive and professional internal and external relationships
  • Knowledge of the CBA products


Intermediate
  • Advanced Excel skills


Intermediate
  • Advanced Outlook skills


Intermediate
  • Advanced Microsoft Word skills

Your development


If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the
Code of Conduct guides our decision making so we can do what's right in every situation.

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