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Customer Relations Associate
2 weeks ago
This is a full time tele calling work-from-office job for our client, a major media company.
Process brief:
- The client is a major media company in Kerala which has a mobile app as well.
- They want to upgrade customers to a higher plan in the app. Also, they want to get customers
to renew their subscription.
- Coordination with the Team Leader to resolve issues faced by the customers.
- Communication with the customers to improve customer satisfaction.
**Job Description**:
- Phone numbers of existing customers shall be provided to us.
close to expiry.
option.
new purchase via the software.
Full fledged training on processes and products shall be provided before operations begin.
Location: Vennala, Kochi
Work Timing: 9.30 to 6pm
Working days: Monday to Saturday
Language fluency written: English
Language fluency spoken: Malayalam and basic English
Computer Knowledge: Basic MS Excel, Internet, experience in using softwares
Other skills required: Confidence, Interest in speaking to many people, Convincing skills,
Willingness to learn, Positivity, Friendliness, Team Player as well as Individual Contributor
Qualification: Plus 2 or Graduate
Remuneration per month:
Net Salary (take home) Rs 11,500
Gross Salary Rs 13,350
CTC Rs 15,500
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
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