![Sharekhan Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
1 week ago
_**Customer Service Executive is responsible for handling queries as the first point of contact for Customers and record all interactions received via servicing channels, categorize each interactions, provide end to end resolution to the queries raised by client and escalating the same, if required.**_
**Direct Responsibilities**
- Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
- Record and categorize all customer interactions.
- Interact with internal department for query resolution, maintain regular follow-ups.
- Provide regular updates to the Customer for attempted open cases.
- Adhere to the servicing escalation matrix so that specified TATs are achieved.
**Contributing Responsibilities**
- Keeping up to date with latest events in processes/ product.
- Read and understood customer communications properly and respond to each point raised.
- Checking all facts before sending out replies so that accurate information as per the company’s policy and processes are disseminated to the customer
**Technical & Behavioural Competencies**
- Good verbal and written communications skills
- Ability to read / listen and understand
- Good interpersonal skills
**Specific Qualifications (if required)**
- Graduation.
- 0-5 years of experience.
- Good written and Verbal communication skills
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
Application Question(s):
- Do you have experience of mutual fund/insurance products? Kindly answer in
"Yes/No"
**Experience**:
- Investment: 1 year (preferred)
**Speak with the employer**
+91 8073218847
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