Customer Service Executive

4 months ago


Airoli Navi Mumbai Maharashtra, India Sharekhan Ltd Full time

Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
- Record and categorize all customer interactions.
- Interact with internal department for query resolution, maintain regular follow-ups.
- Provide regular updates to the Customer for attempted open cases.
- Adhere to the servicing escalation matrix so that specified Tats are achieved.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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