Credit & Collections Representative Ii

2 weeks ago

Bengaluru, India Avnet Full time

Job Summary:
Minimizes financial risk to the company by investigating and evaluating new and existing customers' creditworthiness and analyzes credit risk. Researches and resolves billing disputes. Recommends and/or implements credit extensions, revocations or collections referrals.

Principal Responsibilities:

- Researches and verifies credit data on customers to establish or update lines of credit.
- Assesses, recommends and/or approves credit limits.
- Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of, credit to customer.
- Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent accounts on ‘hold’ status until payment arrangements are secured, determines payment plans/schedules.
- Follows up on payment arrangements and recommends transfer of outstanding customer accounts to collection agencies.
- Develops and maintains relationships with outside credit and/or collection agencies.
- Maintains a variety of files and records associated with delinquent accounts, incomplete files and credit risks.
- Maintains and updates electronic and/or hard copy files in a timely and accurate manner.
- Other duties as assigned.

Job Level Specifications:

- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under mínimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
- Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

- Typically requires a minimum of five years of related experience.

Education and Certification(s):

- High School Diploma or equivalent

Distinguishing Characteristics:
Key Responsibilities

Credit Control & AR Function
- Researches and verifies credit data on customers to establish or update credit lines.
- Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of, credit to customer.
- Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent account on "temp hold" status until payment arrangements are secured, determines payment plans/schedules.
- Follows up on AR and/or recommends transfer of outstanding customer accounts to collection agencies or escalate to supervisors.
- Maintain CMD record in SAP.
- Monitor and report on balances owed on cash sale accounts.
- Support the follow-up on payments due and releasing of sales or delivery orders.
- Manage a portfolio of customer accounts for Asean countries and follow up actions with debtors and credit collections processes.
- Ensures reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non-payment of invoices.
- Ensure escalation of high-risk or default customers to HOD / Sales team.
- Perform and check re-activation of mark deletion accounts for Sales & CSR team.
- Perform actual rebate computation a portfolio of customer accounts.
- Generate manual customer invoices, credit/debit note and liaise with internal division on posting entries in the billing system.
- Support in month end duties such as AR reports, Unapplied Cash reports and weekly actual CDTF collection reports and update in system.
- Provide ad-hoc reporting or assisting with audit and financial queries as and when requested.

Billing Function
- Good knowledge of billing requirement.
- Handling and update RPA e-Invoice Template in shared drive and work closely with CDBA team so that e-invoices will be sent out to customers on time.
- For customers that requires mailing, to be consolidated and completed i.e., to distribute invoices to customers via Post, DHL, or E-mail in e-pdf.
- To raise and escalate promptly if there are disputes and issues in AR collections or billing.
- Prepare and send monthly Excel or PDF statements of account to customers.
- Support e-SOA in Excel or SAP projects and enhancements for CTC process (if any).
- Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency.

Trade Transaction Documentation (Letters of Credit and Documentary Collection)
- Examines documents drawn under export Letters of Credit, to determine compliance with the terms and conditions of the LC, and in compliance with UCP/URR latest version. Communicates discrepancies back to both internal and external customers

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