Customer Service Executive

3 weeks ago


Gurugram Haryana, India Orange shark Full time

Brief Description:
- The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions, handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name: - Customer Service Executive

Job Profile:
- Analyze Customer problems and providing solutions using the knowledge based
- Assist less experienced representatives as necessary
- Diagnose customer issues through process of elimation by asking probing questions
- Document issues appropriately based on existing guidelines
- Explain service contract provisions to dissatisfied customers
- Provide easily understood answers adapted to the customers situation
- Adherence to the Standard Operating Procedure and follow the scripts
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualification and requirements:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.
- A college degree or equivalent
- Proficiency with computers, especially with CRM software and strong typing skills.
- Previous customer service experience, especially in practical industry preferred.
- Strong time management and decision-making skills.
- Adhering to all company policies and procedures
- Take responsibility from time to time

Pay: ₹10,258.71 - ₹35,253.20 per month

Schedule:

- Day shift
- Rotational shift

Ability to Relocate:

- Sector 30 Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person



  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India ManpowerGroup Service Pvt Ltd Full time

    Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are metLiaison with stake holders for the deviations, Service NosAnalyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training...


  • Gurugram, Haryana, India Team Vcosmos Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Gurugram, Haryana, India Eduno Tech India Private Limited Full time

    **Job Opportunity: Customer Service Executive (Work from Home)** **Company**: Eduno Tech India Pvt Ltd **Location**: Remote (Work from Home) **Salary**: Starting from INR 8000 per month **Probation Period**: 4 months **Position Overview**: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive. In...


  • Gurugram, Haryana, India Eduno Tech India Private Limited Full time

    **Job Opportunity: Customer Service Executive** **Company**: Eduno Tech India Pvt Ltd **Location**: Jmd Galleria Mall, Badshahpur Sohna Rd Hwy, Sector 47, Sector 48, Gurugram, Haryana 122001 **Salary**: Starting from INR 15,000 per month **Probation Period**: 4 months **Position Overview**: We are seeking a motivated and customer-focused individual to...


  • Gurugram, Haryana, India Akiso Full time

    Looking for someone with an inclination and interest in yoga. The position is for customer service executive for a D2C fashion brand that focuses on yoga wear. The position is based in Gurgaon, sector 56. Pay: ₹20,000.00 - ₹35,470.12 per month **Benefits**: - Paid time off Schedule: - Day shift **Education**: - Diploma (preferred) Work Location:...


  • Gurugram, Haryana, India APPEALCAREER TECHNOLOGIES Full time

    **JD For Customer Support Executive.** Qualification: Any Graduate Experience: 0 - 6 yrs Notice Period: 15 days - 1 Month (Immediate joiners preferred) Salary range: 21,000 Rs - 33,000 Rs Job Location: Gurgaon **Job Type**: Day Shift Six days Working 1. Provide personalized assistance and guidance to customers regarding insurance products,coverage...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India The career artist Full time

    Job Title: Customer Service Representative Nature of Role: Voice and Non-voice **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. Key Responsibilities: - Provide...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India VCosmos Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Gurugram, Haryana, India Orange shark Full time

    Brief Description: - The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions,...


  • Gurugram, Haryana, India WiseLife Full time

    Address customer concerns, complaints, and feedback with empathy and patience, striving for first-call resolution whenever possible. - Provide product information, pricing, and availability to customers, guiding them through the purchasing process as needed. - Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth...


  • Gurugram, Haryana, India Prelim Software Pvt Ltd Full time

    Greetings from Prelim Software!!! We are currently hiring for the position of “**Customer Service/Tele Counsellor**” for **Gurgaon. Request you to acknowledge with your updated resume.Job Description**: Make outgoing calls to students to brief them about client courses and based on their interest. Ask them to attend free career counselling sessions in...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33511**Posting Date**:21 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:29264**Posting Date**:28 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28102**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:31634**Posting Date**:29 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...