Customer Service Executive

2 weeks ago


Gurugram Haryana, India ManpowerGroup Service Pvt Ltd Full time

Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines

Case Resolution and Root Cause Analysis. Ensure Process TAT are metLiaison with stake holders for the deviations, Service NosAnalyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training teamIdentify and initiate changes/improvements in processWork proactively on probable escalation/Early Warning Signal triggers as per defined processWork as Mentor for Contact Centre agents and ensure regular information is passed on through team meetings/huddles to drive customer centricityExcellent communication, interpersonal skills with evidence of team work and collaborationComputer/Technical skills: MS OfficeGraduate from a recognized University3-5 years of experience in customer service roles including 2 years of experience in escalation handling.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,282.90 - ₹35,174.12 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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