Customer Service Support Advisor

2 weeks ago


Gurugram Haryana, India BT Group Full time

Customer Service Support Advisor

**Job Req ID**:28102**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters**
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**
- Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership

**Our leadership standards**

**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.



  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:32775**Posting Date**:9 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33223**Posting Date**:13 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Full time

    Customer Service Support Advisor **Job Req ID**:30796**Posting Date**:19 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...


  • Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28888**Posting Date**:23 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...


  • Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:30833**Posting Date**:15 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...


  • Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:29621**Posting Date**:20 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...


  • Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:29620**Posting Date**:20 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...


  • Gurgaon District, Haryana, India BT Full time

    Customer service advisor **Job Req ID**:11790**Posting Date**:20-Mar-2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, India Foundever Full time

    Apply today Customer Service Advisor - German Req ID#: 209630 Rabat, Rabat Agdal, MA Customer Service Advisor - German Customer Service Beschreibung der Stelle Unser multinationales Unternehmen stellt Kundendienstmitarbeiter ein, die im Auftrag eines unserer Kunden Anrufe entgegennehmen. Ihre Aufgaben sind wie folgt: Sicherstellen, dass die Anrufe und...


  • Gurgaon District, Haryana, India ManpowerGroup Full time

    **Job Dimensions** - To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer. **Key...


  • Gurugram, India BT Group Full time

    What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs...


  • gurugram, India BT Group Full time

    What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision3. Gathers customer information and performs...


  • Gurugram, India dentsu Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...


  • gurugram, India dentsu Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...


  • Gurugram, Haryana, India Career Creed HR Services Pvt Ltd Full time

    Max Salary - 23K to 30K in hand Location : Gurgaon Shift Timings : 9:00 am - 5:30 pm (Monday - Saturday) **Role Description** This is a full-time role as a Customer Delight Officer. As a Customer Delight Officer, you will be responsible for providing exceptional customer service and ensuring customer satisfaction. Your daily tasks will include speaking...


  • Gurugram, Haryana, India One Clickk Solution Full time

    Hiring for International customer care representative Location - Gurgaon sector 18 Salary - 28k ctc to 30k ctc Excellent communication skill. Fresher/ Experience both can apply. Immediate joiner. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹28,000.00 - ₹30,000.00 per month Schedule: - Day shift - Night shift - Rotational...


  • Gurugram, Haryana, India One clickk solution Full time

    Hiring for Customer Care Representative for International Process Process - Voice process Experience and Freshers both can apply Excellent communication skills required Location - Gurgaon Salary 30,000 monthly 6 days working Rotational shifts and rotational week off No cabs will be provided Need immediate joiners only **Job Types**: Full-time,...