Customer Service Support Advisor

3 weeks ago

Gurugram Haryana, India BT Group Full time

Customer Service Support Advisor

**Job Req ID**:32775**Posting Date**:9 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters**
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

**What you’ll be doing**
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

**The skills you’ll need**
- Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership

**Our leadership standards**

**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:29264**Posting Date**:28 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    7 days ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33511**Posting Date**:21 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28102**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:31634**Posting Date**:29 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28330**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28479**Posting Date**:30 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:27788**Posting Date**:31 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Customer Service Support Advisor

    1 month ago

    Gurgaon District, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:10424**Posting Date**:30-Mar-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive

  • Trainee Business Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:31382**Posting Date**:26 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:COMPETITIVE**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    1 month ago

    Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:29263**Posting Date**:27 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...

  • Service Advisor

    1 day ago

    Gurugram, Haryana, India Triumph Auto Parts Distributors Pvt Ltd Full time

    **Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: Triumph Auto Parts Distributors Pvt Ltd. **Location**: 38-KM, Milestone, NH-8, Berhampur Road, Khandsa Gurgaon, Haryana, Near Hero Honda Chowk **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurgaon District, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:13632**Posting Date**:31-Mar-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing...

  • Customer Service Associate

    1 month ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Advisor

    4 weeks ago

    Gurugram, India Foundever Full time

    Apply today Customer Service Advisor - German Req ID#: 209630 Rabat, Rabat Agdal, MA Customer Service Advisor - German Customer Service Beschreibung der Stelle Unser multinationales Unternehmen stellt Kundendienstmitarbeiter ein, die im Auftrag eines unserer Kunden Anrufe entgegennehmen. Ihre Aufgaben sind wie folgt: Sicherstellen, dass die Anrufe und...

  • Inbound Customer Service Advisor

    4 weeks ago

    Gurugram, Haryana, India Sagar Solutions Full time

    Minimum Graduate 6 month experience as telecaller or BPO or customer support. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Customer service: 1 year (preferred) **Language**: - English...

  • Customer Service Support Advisor

    1 month ago

    gurugram, India BT Group Full time

    What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision3. Gathers customer information and performs...

  • Customer Service Support Advisor

    1 month ago

    Gurugram, India BT Group Full time

    What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs...

  • People Services Advisor

    1 month ago

    Gurugram, India dentsu Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...

  • People Services Advisor

    1 month ago

    gurugram, India dentsu Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...

  • Customer Service Executive

    1 month ago

    Gurugram, Haryana, India ManpowerGroup Service Pvt Ltd Full time

    Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are metLiaison with stake holders for the deviations, Service NosAnalyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training...