Professional Application Support It
4 weeks ago
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Assignment Description**:
- Monitor VGCS Applications and Solution services.
- Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
**Experience & Skills**:
- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 0-1 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts - 24x7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
**Who we are and what we believe in**
At **Volvo Group Connected Solutions **we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.
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