Professional Application Support
1 week ago
Position Description
Position
Application Support For Dealer Support Center (For Sales and Retail Applications)
Organisational belonging (unit)
Report to
- DDA
- Dealer Manager & Dealer Support Center
- Delivery Manager
Location
No of Subordinates
Bangalore
NA
0
Application Support For Dealer Support Center (For Sales and Retail Applications)2
Application Support For Dealer Support Center (For Sales and Retail Applications)
- Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
Application Support For Dealer Support Center (For Sales and Retail Applications)
- Bachelor's degree in computer science or related field
Excellent spoken and written skill in English:
4-7 years of Technical Support/Application support experience:
Working knowledge on executing/writing basic SQL queries:
Basic programming skills in any technology:
Open to work in shifts - 24x7:
- Excellent communication, phone etiquettes and interpersonal skills
- Selfinitiative, proactive, hardworking, good attitude and be a team player
About us
Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.
We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.
In
Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group.
We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.
Auto req ID
138383BR
Organization
Group Digital & IT
State / Province
Karnataka
City/Town
Bangalore
Employment/Assignment Type
Regular
Travel Required (maximum)
Occasional Travel
Functional Area
Information Technology
T00:00:00Z
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