Executive - Desktop Support - IT Operations

2 weeks ago

Bengaluru, India Tredence Full time

About Tredence- Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in building Scalable Big Data Solutions on Onprem/GCP/Azure cloud in a very cost effective and easily scalable manner for our clients. We also come in with some strong IP and pre-built analytics solutions in data mining, BI and Big Data.- Job Summary- Role: Executive - Desktop Support - IT Operations- Test- Job Location- Bangalore /Chennai/Gurgaon- Roles & Responsibilities- 1. Handle daily technical support activities on desktop support, data network and server management.- 3. Test computers to ensure proper functioning of computer systems.
- 4. Train end users on usage of computer hardware and software.
- 5. Extend computer support for systems’ software and hardware.
- 6. Interact with staff on desktop problems and their resolution.
- 7. Network and connect computers within organization to better communication.
- 8. Maintain computer peripheral devices like printers and resolve associated problems
- 9. Conduct remote troubleshooting
- 10. Test alternative pathways until you resolve an issue- 12. Record technical issues and solutions in logs
- 13. Direct unresolved issues to the next level of support personnel
- 14. Follow up with clients to ensure their systems are functional
- 15. Help create technical documentation and manuals- Qualification & Experience- 1-3 years of experience- Competencies- Be Entrepreneurial- Constantly Curious- Do the right thing- Pursue Excellence- Tech Skill-1- Tech Skill-2- Tech Skill-3- Think Impact- Why Join Tredence?- There is a reason we are one of the fastest growing private companies in the country You will have the opportunity to work with some of the smartest and fun-loving people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our reputed clients, some of the largest and most innovative global business brands. Our people are our greatest asset and we value every one of them. We are an equal opportunity employer who adhere to our core values & reflect this in our day to day life. So, please come & see why we’re so successful in one of the most competitive and fastest growing industries in the world.

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