Desktop Support Engineer

3 weeks ago

Bengaluru, India Careerfit.ai Full time

Responsibilities:

  • Provide technical support and troubleshooting assistance to end-users for desktop, laptop, and peripheral hardware, software, and network connectivity issues.
  • Install, configure, and maintain desktop operating systems, applications, and software updates to ensure optimal performance and security.
  • Diagnose and resolve hardware and software problems, including hardware component replacement, software installation, and system configuration.
  • Respond to service requests and incidents in a timely manner, escalating complex issues to higher-level support teams or vendors as needed.
  • Set up and configure new desktop and laptop computers for end-users, including user account creation, email setup, and software installation.
  • Perform routine maintenance tasks, such as system updates, antivirus scans, and disk cleanup, to ensure system stability and security.
  • Provide user training and guidance on basic troubleshooting techniques and best practices for desktop and software usage.
  • Document support activities, solutions, and troubleshooting procedures in a knowledge base or ticketing system for future reference.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience in desktop support, IT helpdesk, or technical support role.
  • Proficiency in troubleshooting desktop hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, email clients).
  • Strong knowledge of networking concepts, TCP/IP protocols, and remote desktop support tools.
  • Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Detail-oriented with strong problem-solving and analytical skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar credentials are a plus.

Skills:

  • Desktop Support: Providing technical support and troubleshooting for desktop computers.
  • Hardware Troubleshooting: Diagnosing and resolving hardware issues.
  • Software Installation: Installing, configuring, and updating desktop software.
  • Customer Service: Delivering excellent customer service to end-users.
  • Documentation: Maintaining accurate records and documentation of support activities.

Preferred:

  • Relevant certifications in desktop support or IT helpdesk operations.
  • Experience with remote desktop support tools and ticketing systems.

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