International Customer Service Advisor

4 weeks ago


Hyderabad, India CALL FOR JOBS Full time

Job Title: Customer Support Associate - International Chat & Upselling

Grade: H1/H2

Job Category: Senior Associate / Associate

Function/Department: Operations

Reporting to: Team Leader

Role Description: A CSA in this role responds to customer queries and provide

resolution, support and assistance to the customers who send Chats pertaining to

existing/new queries on services provided by the client. The Agent will play an

integral role in improving the customer experience by providing fast, friendly and

effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities
- Revert on chats written by the customer on a variety of issues
- The Agent will have to present and sell company services to current and

potential customers
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query

cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple

English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional

integrity when dealing with customers as well as treats all customers with

empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer’s perspective

and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in

constructive conversations for the good of the team

**Salary**: ₹19,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8977900811



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