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Inside Sales Associate

1 month ago

Gurugram Haryana, India Fortuna Retail Pvt. Ltd. Full time

**Key Responsibilities**

1. **Sales Generation**:Proactively engage with customers to understand their needs, preferences, and budget constraints, and recommend suitable semi-precious gemstones and jewelry pieces to meet their requirements.

2. **Product Knowledge**: Develop a comprehensive understanding of semi-precious gemstones, including their characteristics, properties, origins, and value propositions, to effectively communicate with customers and drive sales.

3. **Customer Consultation**:Conduct personalized consultations with customers, both online and offline, to provide expert guidance on gemstone selection, jewelry design, and customization options, ensuring a positive and memorable shopping experience.

4. **Product Presentation**:Showcase the beauty and uniqueness of semi-precious gemstones and jewelry through engaging product presentations, demonstrations, and storytelling techniques, highlighting their aesthetic appeal and symbolic meanings.

5. **Relationship Building**:Build and maintain strong relationships with customers through attentive service, follow-up communication, and personalized recommendations, fostering trust and loyalty to the brand.

6. **Upselling and Cross-selling**:Identify opportunities to upsell and cross-sell additional products and services, such as matching jewelry sets, complementary accessories, or customization options, to maximize sales revenue and enhance the customer's shopping experience.

7. **Order Processing**:Efficiently process customer orders, including payment transactions, shipping arrangements, and order tracking, ensuring accuracy and timeliness in fulfillment to meet customer expectations.

8. **Market Awareness**:Stay informed about industry trends, market demand, competitor offerings, and customer preferences within the semi-precious segment, providing insights and recommendations to support sales strategies and product development initiatives.

**Job Types**: Full-time, Permanent

Pay: ₹264,000.00 - ₹320,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person