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Customer Support Associate
2 weeks ago
* Customer Engagement Excellence:
- Serve as a knowledgeable resource, addressing inquiries, offering tailored solutions, and ensuring customer satisfaction.
- Effectively handle customer concerns and complaints, ensuring swift resolutions that uphold a positive customer experience.
- Retail Experience Support:
- Collaborate seamlessly with the retail team to optimize operations and deliver exceptional customer service.
- Guide customers through the store experience, aiding in product discovery, understanding promotions, and facilitating transactions.
- Execute transactions with precision using the retail point-of-sale system, including processing returns and exchanges efficiently.
- Seamless Communication and Collaboration:
- Foster clear and concise communication with customers, colleagues, and cross-functional teams to address issues and share pertinent information.
- Coordinate seamlessly with other departments, leveraging teamwork to address complex challenges and provide comprehensive support.
- Customer Insights and Continuous Improvement:
- Gather and analyze valuable customer feedback to pinpoint areas for enhancement in product offerings and service delivery.
- Offer strategic insights and innovative suggestions to elevate the overall customer journey and operational effectiveness.
- Policy Compliance and Industry Knowledge:
- Uphold strict adherence to company policies and industry regulations governing customer interactions and retail operations.
- Stay abreast of product updates, promotions, and relevant policies, ensuring accurate and up-to-date information delivery to customers.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- customer support officer: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 25/05/2024
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