Help Desk Administrator

5 months ago


Bengaluru, India Hemmersbach GmbH & Co. KG Full time

Responsible for providing technical support and assistance
- India - Bangalore
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Health insurance- International environment- Job with purpose- Modern and centrally located office- Onboarding program**Your skills**:

- Basic understanding of Operating system, Networking, Server.
- Experience in troubleshooting customer's computer for issues reported.
- Open to work with different cultured colleagues.
- Basic ITIL knowledge on Incident and request.
- 2-4 Years of experience in call taking and technical troubleshooting.(BPO, Technical support, US, UK calling experience.

**Your Tasks**:

- Handle Incoming inquiries on phone and ticketing system.
- Provide Remote Support / Desk side support.
- Maintain / Resolve tickets within provided SLA.
- Software installation and maintenance.
- Work on High priority tickets and make sure to maintain SLA as well as update customers on the progress.
- Identity and Access Management.
- Troubleshoot to identify issues and escalate to respective department.
- Maintain high level of customer satisfaction.
- Flexible to work from office / home as well as rotational shift timings
- Adapt to current standards and improve along as it progress.
- List/Understand customer's need/ requirement and address it in given timeline.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.



  • Bengaluru, Karnataka, India IT Full time

    Job SummaryWe are seeking a skilled Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team at the Bangalore office.The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.Key ResponsibilitiesHandle...

  • Help Desk Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Help Desk Analyst Job DescriptionWe are seeking a highly skilled and customer-focused Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our internal employees, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Technical Support: Provide...

  • Help Desk Executive

    2 weeks ago


    Bengaluru, Karnataka, India KINGDOM INDIA Full time

    **Help Desk Reception Executive (**Knowledge of Mygate app is necessary. Experience as helpdesk in any apartment or villa complex required.) - **Customer service**: Greeting clients and visitors, answering phones, and providing directions - **Administrative tasks**: Copying, taking notes, and sorting mail - **Booking and scheduling**: Managing bookings for...


  • Bengaluru, India IT Full time

    Job Summary : We are seeking a dedicated Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team at the Bangalore office. The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations. This role requires...

  • L1 Help Desk Executive

    5 months ago


    Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • Help Desk Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Help Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our internal employees.Key Responsibilities:Identify and diagnose technical issues and provide timely solutionsConfigure...


  • Bengaluru, India Hemmersbach GmbH & Co. KG Full time

    Responsible for providing technical support and assistance - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- Internal career development- International environment- Job with purpose- Modern and centrally located office**Your skills**: - Basic understanding of Operating system,...


  • Bengaluru, India Hemmersbach GmbH & Co. KG Full time

    Responsible for providing technical support and assistance - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- Internal career development- International environment- Job with purpose- Mobile working- Modern and centrally located office**Your skills**: - Basic understanding of Operating...

  • Technician Ii

    5 months ago


    Bengaluru, India Wind River Full time

    **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense,...

  • Help Desk Specialist

    6 hours ago


    Bengaluru, Karnataka, India Toast Full time

    Help Desk Analyst RoleWe're revolutionizing the restaurant industry with technology and an unwavering commitment to customer success.Job Overview: As a Help Desk Analyst, you'll provide 1st and 2nd level support to Toast staff members, focusing on a primarily Mac OS environment and a small fleet of Windows computers.Key Responsibilities:Identify and diagnose...

  • Help Desk Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will provide exceptional technical support to our staff members, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesIdentify and diagnose technical issues and provide timely solutionsConfigure computers, create...

  • Help Desk Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Toast Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Toast. As a Help Desk Analyst, you will provide exceptional technical support to our staff members, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesIdentify and diagnose technical issues and provide timely solutionsConfigure computers, create...

  • Help Desk Executive

    1 month ago


    Bengaluru, Karnataka, India KINGDOM INDIA Full time

    Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback and see problems...

  • Help Desk Technician

    5 months ago


    Bengaluru, India TalentNeuron Full time

    TalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's...


  • Bengaluru, Karnataka, India Toast Full time

    Job Title: Help Desk Support SpecialistAbout Us:Toast is a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver unique guest experiences through our platform that combines...


  • Bengaluru, India MACOM Full time

    MACOM is an Equal Opportunity Employer We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status Service Desk Administrator Job Purpose: MACOM Technology Solutions is looking for a Service Desk...


  • Bengaluru Rural, India May I Help You Full time

    Job Title: Front Desk ReceptionistAbout the Role:We are seeking a highly skilled and organized Front Desk Receptionist to join our team at May I Help You. In this role, you will be responsible for managing the reception area, providing exceptional customer service, and ensuring a smooth day-to-day operation.Responsibilities:Manage the reception area,...


  • Bengaluru, Karnataka, India NEC Full time

    Job DescriptionAs a Technical Support Professional, you will be required to provide technical assistance to internal staff and customers. Key responsibilities include managing service desk operations, working within contracted SLAs, and delivering best-in-class services to customers. You will be responsible for logging all calls received via email, phone,...


  • Bengaluru, Karnataka, India ELV Projects Full time

    As a Help Desk Executive at ELV Projects, you will play a key role in providing exceptional customer service and support to our clients. Your primary responsibility will be to coordinate between the Association/Flat Owners and Facility Operations Manager/Property Manager across all ELV properties. This is a challenging and rewarding position that requires...


  • Bengaluru, Karnataka, India HyrEzy Talent Solutions Full time

    Job Summary:The Service Desk & Infrastructure Administrator - L2 will be responsible for managing and maintaining local end-to-end networks and IT interests, as well as interacting with global environments for various projects and initiatives. This position will report into the Director, IT Applications and under the day-to-day supervision of our Service...